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N9 cardboard hardware prototypes from the design sprint. N9 companion mobile app prototype for equine monitoring.

N9

FEB 2020
UI UX
LEADERSHIP
PROJECT MANAGEMENT
GOOGLE DESIGN SPRINT
PROTOTYPE

The problem

A show-jump scientist wanted to explore a “Fitbit for horses.” She had an interested investor, but he still had doubts. I was brought in for research and design. After interviewing both stakeholders, I recommended a Google Ventures–style design sprint: five days to map the problem, sketch solutions, decide on one direction, prototype it, and test with customers—so they could leave the week with evidence, not opinions.

Planning & strategy

I planned a five-day sprint—Map, Sketch, Decide, Prototype, Test—and ran it in the countryside near the show jumper’s barn so we had direct access to the environment and horses. With only three people and a discovery brief (no business plan yet), I adapted the checklist: kept the day goals, dropped activities that would not help a tiny founding team, and added short facilitation breaks when energy dropped.

N9 pre-sprint plan outlining research prep and roles.

Pre-sprint

Before Monday, I briefed roles and the week plan, and asked stakeholders to gather research materials so Day 1 could start with shared knowledge instead of blank pages.

Prep included:

  • Five users available for Friday testing
  • A list of at least three competitors
  • At least three interviews each (I shared a question guide and ran interviews myself as well)
N9 Day 1 Map: gathering existing knowledge with stakeholders.

Day 1 — Map

Monday’s job: understand the problem, put a journey on the wall, and pick a target for the rest of the week. I set up the workshop so materials were organised and easy to reach. We opened with a knowledge download—everyone said what they already knew—then practised a short elevator pitch so the team shared one story for the product.

N9 long- and short-term goals captured on paper.

Long-term goal

We set long- and short-term goals for the project—what success would look like if the idea worked, and what we needed from this week. Each person wrote goals; we compared notes and merged them into one working note for the sprint. That note later helped when they built a business plan.

N9 problem statement workshop notes.

Problem statement

We listed problems around the horse, rider, and environment—including transport and competition. Then we narrowed to the primary problem we were solving this week and parked the rest so Day 2 would not chase everything at once.

N9 customer journey / critical path map. N9 critical path step-by-step flow.

Customer journey map

We mapped a day in the user’s life as a critical path—step by step—so the team could see where pain, risk, and opportunity sat. That map became our shared picture of the problem space for the week.

Notes
This was my first design sprint. I was nervous at the start—I stammered, made mistakes, and got confused when my notes fell out of order.

Lessons learnt
Attend more UX workshops to sharpen facilitation. Keep a simple checklist so activities stay organised under pressure.

N9 needs, wants, and desires notes from Map day. N9 who, what, when, and where exploration.

Users, use cases, and constraints

To deepen the map, we worked through needs, wants, and desires, and a who / what / when / where pass on use cases. We also reviewed pre-sprint research and competitor products. One constraint dominated: horses often reject attachments and can injure themselves trying to remove them—so form factor had to stay on the map.

We checked early ideas with the founder’s equine community. Practical options narrowed toward a device light enough to plait into the mane, a ride-only sensor as part of the saddle, or a horseshoe concept whose viability was still arguable.

N9 backburner board parking ideas outside the sprint target. N9 backburner board detail.

Park ideas & pick a target

Strong ideas that were not ready for this week went on a backburner board—production questions, competitor angles, and form-factor thoughts we refused to lose. Using open card sorting, we categorised and prioritised what remained, then cut the problem list to five. That became our sprint target: stay focused enough that Tuesday’s sketches had a clear aim.

N9 Day 2 Sketch: workshop materials ready for diverge work.

Day 2 — Sketch

Tuesday’s job: compete on solutions on paper—not debate a winner yet. We restarted with the elevator pitch, then opened the diverge work. (I also used a short music and cognitive reset mid-day to keep a three-person founding team sharp; that was facilitation, not a sprint ritual.)

N9 mind map exploring problem and solution possibilities.

Remix: mind mapping

Instead of a formal Lightning Demos round, we remixed Monday’s ideas through timed mind maps—problems, solutions, technology shape, and feasibility. Everyone exchanged notes and probed for clarity. Tough questions were encouraged; by the end we understood each other’s directions without picking a winner.

N9 Crazy 8s sketches from Sketch day.

Crazy 8s

We pushed quantity with Crazy 8s. Using a timer on my iPad (Bit Timer), we sketched in short bursts and generated several directions in about fifteen minutes. Sheets were reviewed and marked for promise—still without locking a single concept for the prototype.

N9 solution sketches exploring how technology could work on the horse. N9 discussion notes on competing solution sketches.

Solution sketches

Each person then drew a fuller solution sketch—how the technology would sit on the horse, how discomfort would be avoided, and what the rider or trainer would see. We swapped boards and discussed differences as competing options. Unique insights stretched past the timebox; I stopped the debate there so Wednesday could do the deciding.

N9 Day 3 Decide: whiteboard for choosing one path.

Day 3 — Decide

Wednesday’s job: critique the sketches, choose one direction, and storyboard that direction for Thursday’s prototype. We opened with short pitches, then moved the Tuesday sketches into decision mode.

N9 silent and group critique of solution sketches.

Critique

We started with a silent critique: five minutes of written feedback on another person’s sketch, passed back so the owner could prepare a response. Then we opened into group critique—feasibility, viability, and equine constraints—while I discouraged over-attachment to any one idea.

We also re-checked conflicting story threads from Tuesday and pressure-tested them against implementation reality before voting with our feet toward one path.

Notes
Confidence grew here. The team worked more in sync on the problem.

Lessons learnt
Record the room—I missed crucial moments. Listen more and stay calmer in debate; short clips later showed where I argued too hard or grew impatient.

N9 decide session narrowing backburner options to race monitoring. N9 re-evaluating conflicting ideas before the final choice.

Choose one direction

We cleared backburner ideas we would never use and compared the remaining options. Two strong directions remained: monitoring racehorses, or monitoring a horse around the clock. Decision criteria were explicit—biggest problem solved, easiest to implement, fastest to produce. We chose racehorse monitoring for the prototype.

N9 Wednesday storyboard for the racehorse monitoring prototype.

Storyboard the winner

With the direction locked, we storyboarded the racehorse monitoring journey the horse could wear without discomfort—the blueprint for Thursday. We discussed while I sketched until the sequence was clear enough to build from.

N9 assumption test table prepared before Friday. N9 listed assumptions to validate in testing. N9 assumption notes continued.

Plan Friday’s learning

We gathered assumptions from the week and agreed how Friday would challenge them. Without a barn visit or full-size model on hand, we planned to use a printed horse image for form-factor demos alongside the software prototype, then take the same questions to target users.

N9 Thursday paper prototypes of the racehorse monitoring concept. N9 selected paper prototype detail.

Day 4 — Prototype

Thursday’s job: fake it until it’s testable. After a short pitch practice, we built paper hardware prototypes from the Wednesday storyboard—sharpies, scissors, and timed builds—then explained how each version would be implemented and produced.

We aligned on one hardware concept against technology and equine requirements. I also built a low-fidelity companion app so Friday’s interviews could cover both device and software.

N9 mobile app prototype used in Friday testing. N9 final hardware paper prototype used in Friday testing.

Day 5 — Test

Friday’s job: learn from people outside the room. From the Facebook equine group we recruited five people with race or show-jump experience—trainers, riders, and one yard manager—and ran remote video sessions. In each call we walked through the paper hardware on a printed horse image, then the low-fidelity companion app, and asked them to think aloud against the week’s riskiest assumptions: Would a horse tolerate the form factor? Was race-day monitoring more valuable than 24-hour tracking? Did gait + temperature + heart-rate data feel useful enough to trust a “fit to race” signal?

What we tested
A mane-plait / light wearable concept with gyroscope movement sensing, temperature and ECG cues, GPS for location, and an app that showed gait patterns over time plus a simple readiness indication before an event.

What we heard
Form factor first: everyone rejected anything bulky or saddle-only for race use; a light mane or discreet wearable was the only direction they would try. Race-focused monitoring beat 24-hour tracking—“I need to know if this horse should run today,” not another always-on feed. Trainers cared most about gait change over time and a clear temperature / heart-rate flag; GPS was nice-to-have unless a horse was being transported. Scepticism landed on the AI claim: they wanted to see a short history of that horse’s own baseline before trusting any “fit to race” label.

Those reactions locked the concept we took out of the sprint: a racehorse gait monitor that learns each horse’s walking and gait signature over time, uses temperature and heart-rate context for event-day readiness, and pairs with a simple trainer-facing app—not a 24-hour wellness product.

Stakeholders agreed they had enough outside signal to write a business plan and start the next build: validate the light wearable on a real horse, and replace the AI label with “baseline vs today” until the model earned trust.

Deliverables

Sprint documentation Record of Map → Sketch → Decide → Prototype → Test: goals, map, sketches, decision, prototypes, and test notes so the founders could continue without losing context.

UX expert feedback Written analysis with recommendations on next steps for research, product, and business planning.

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